Arena Face2Face Interview

with Matthew Brabin, CEO, ISS UK & Ireland

In August 2016, Matthew Brabin took on the role of CEO of ISS UK & Ireland, with a focus on driving the business forward and developing contract growth with major organisations. In an in-depth interview with ITN's Alastair Stewart, he will discuss the achievements and challenges of his first year at the helm and the strategies in place to ensure continued growth and competitive advantage. He will also get to grips with the critical issues impacting the foodservice and hospitality industry, including rising food inflation, labour costs, the recruitment crisis and Brexit.

Join the conversation #ArenaF2F17

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Single Tickets Excl. VAT

  • Members £159
  • Non-members £199

Tables of 10 Excl. VAT

  • Members £1,431
  • Non-members £1,791

Attendee List

Attendees

Take a look at the attendee list for this event.

Event Timings

11.45am Arrival and drinks reception
12.45pm Arena Face2Face Interview: ITN's Alastair Stewart interviews Matthew Brabin, CEO, ISS UK & Ireland
1.30pm Three-course seated lunch
3.30pm Cash bar and networking
4.00pm Close

The Event

In August 2016, Matthew Brabin took on the role of CEO of ISS UK & Ireland, with a focus on driving the business forward and developing contract growth with major organisations.

At the Arena Face2Face Interview & Lunch, in an in-depth interview, Alastair Stewart and Matthew Brabin will discuss the achievements and challenges of his first year at the helm and the strategies in place to ensure continued growth and competitive advantage. They will also get to grips with the critical issues impacting the foodservice and hospitality industry – from operators and manufacturers to suppliers and wholesalers – and ask pressing questions, such as: How do we counteract rising food inflation and labour costs? What is the answer to the recruitment crisis? How do we ride the Brexit wave? What future role will technology play? Are customers expecting too much for too little? 

Who is Matthew Brabin?

Matthew is the CEO of ISS UK & Ireland.  Part of ISS A/S, one of the world’s leading facility services companies, ISS UK & Ireland has a turnover of £1.2bn and employs approximately 47,600 people to deliver high-quality support services – from catering, cleaning and integrated FM to technical and support services – across a range of industry sectors. Many ISS customers operate on a global scale and are some of the world’s best known brands.

In the UK, ISS has a strong presence in business and industry, healthcare (ISS is the biggest contract caterer providing catering within the NHS), education and defence. ISS’ catering revenue in the UK totals £280m. £220m of this comes from the public sector, with the remaining £60m from the private sector.

Don’t miss Matthew Brabin’s live interview:

Find out more about ISS UK & Ireland’s operations and strategy for growth, its CSR and sustainability initiatives, and its role in achieving ISS’ goal of becoming the World’s Greatest Service Organisation. Topics for discussion include:

  • The Power of the Human Touch – ISS’ strategy of directly employed staff
  • Pride in leadership – the role of the new but experienced senior management team
  • A large and complex business – the benefits of a truly national operation with a global commercial presence
  • A business on a journey – the changing face of ISS after a decade of acquisition in the noughties
  • Customer focus – helping customers meet their agendas

Pressing issues

Drawing on his vast career experience and the ISS model, Matthew will give insight and opinion on the following topics that continue to dominate industry headlines:

  • Food Inflation – with inflation in wholesale foodservice prices hitting 9% in May, a nine-year high, how can we manage the tremendous financial pressures alongside growing customer expectations?
  • Recruitment – what are the root causes and solutions to the ongoing recruitment crisis and increased labour costs?
  • Brexit – how can businesses flex to realise opportunities from the uncertainty of Brexit, in the UK and globally?
  • Innovative supplier relationships – how is ISS working with foodservice suppliers to make headway with sustainability, technology and health and wellbeing?
  • The future of technology – using technological advances to provide solutions to issues and enhance customer relationships and experiences
  • A changing population – why it’s not wise to ignore the demands of the well-informed and information-hungry millennials as they shape the future workforce
  • The growing delivery market – the high street is traditionally the focal competitor for contract caterers but with the delivery sector disrupting the status quo, how are they reacting?

Beneficial engagement

As well as valuable insight and discussion, attendees will benefit from excellent opportunities to connect with professionals from across the foodservice and hospitality industry and debate the issues throughout the event. They will also enjoy the superb hospitality of The Berkeley, one of Knightsbridge’s leading 5-star hotels, during the drinks reception and three-course lunch with wine. 

About Matthew Brabin

Matthew joined ISS UK in March 2009 and took on his current position of ISS UK&I CEO on 1 August 2016. He is focussed on driving the support services business forward both in the UK and Ireland with particular focus on strategy whilst developing global contracts for major blue-chip organisations.

Prior to this promotion Matthew was Regional CFO for the ISS Northern Europe Region, which comprises UK&I, Denmark, Sweden, Norway, and Finland and represents approximately one third of the overall Group turnover. Matthew was appointed to this role in June 2015 when he relocated with his family to Copenhagen from the UK.

Prior to that Matthew was the CFO of ISS UK&I from March 2009 to May 2015. In addition to being the CFO Matthew had responsibility for the functions of IT, Procurement, Legal, and Payroll. While UK&I CFO Matthew completed the Group’s Senior Leadership Development Programme.

Previously Matthew was the Group CFO of ArmorGroup plc from 2006 through to May 2008 when it was acquired by G4S plc when he took on responsibility of Acting Managing Director of the business.  Prior to that Matthew was Group Finance Director of Tenon Group PLC, the business services group, and before that worked for 11 years at Logica plc, holding the position of Director UK Group Finance. While at Logica Matthew lived in the USA for 2 years as US CFO. Matthew is a Chartered Accountant and worked for KPMG between 1987 and 1992. Matthew studied at Sheffield University where he read Accounting and Financial Management.

Outside work Matthew likes to spend time with his wife and three daughters, with hobbies of cycling and golf when time permits.  

Event Bookings Terms & Conditions:
​For bookings cancelled 28 days or more before the event, a full monetary refund will be given. For bookings cancelled between 21 and 28 days prior to the event, a credit against a future event will be given. No refunds or credits will be given less than 21 days before an event. No refunds or credits will be given for non-attendance of the event​.