Members’ News
June 2025
WiHTL & Diversity in Retail Inclusion Summit #
Now in its fourth year, the WiHTL & Diversity in Retail Inclusion Summit is set to be the most impactful yet. Taking place on the 14th October at the London Hilton on Park Lane, this unmissable day brings together leaders and changemakers for inspiring stories, powerful conversations and practical insights that drive real progress.
Every year, the sold-out Summit sparks new ideas, highlights best practice and fuels meaningful progress.
Claim your tickets via inclusion-summit.com
Latest Nestlé Professional report reveals what's driving sweet bakery in the out of home sector #
Afternoon treating is now the top occasion for sweet bakery, worth £328 million. Cookies have seen double-digit growth in both value and volume over the past year according to Nestle Professional's latest report; Sweet Ambition: Growing sweet bakery opportunities in Out-of-Home (UK), which explores what consumers are buying, when, and why.
The research shows a rising appetite for sweet bakery, with cookies, muffins and doughnuts driving a £2.7 billion out-of-home category. Based on a survey of 1,000 UK consumers, the report highlights key shifts, from the growing popularity of afternoon snacking to the rising importance of visual appeal, trusted brands and health-conscious choices.
The research also shows that 83% of consumers are influenced by how a product looks, and 60% prefer familiar brands, particularly younger consumers who value both excitement and trust.
With clear opportunities for innovation, Sweet Ambition provides practical insight to help operators grow in a changing market.
Josh Lewis, Desserts Category Lead at Nestlé Professional, says:
“Sweet bakery plays a growing role in people’s everyday routines, whether it’s a cookie with a coffee or a moment of pause in a busy afternoon. What’s changing is how and where people are enjoying these treats. Over half of sweet bakery bought out of home is now eaten at home, which means formats need to travel well, look appealing, and deliver on taste and quality.
“Consumers are also becoming more mindful. They still want to enjoy something satisfying, but they’re looking for options that reflect their values, like lower sugar, plant-based or sustainably packaged products. For operators, this opens up real opportunities to offer variety, drive footfall and stay relevant.”
Sweet Ambition: Growing sweet bakery opportunities in Out-of-Home (UK) is available to download here: Sweet ambition: Dessert Report 2025| Nestlé Professional
£10 million makeover planned for Asda cafés in partnership with One Retail #
Over 180 Asda cafes to be refreshed and upgraded
Introduction of digital menu screens and table ordering
New and improved menu including Asda’s popular 12” pizzas
Asda has announced there will be a £10 million refresh programme in over 180 of its popular instore cafes. The project, led by partner One Retail, part of Compass Group UK & Ireland will begin this month and is expected to be completed by the end of October.
The cafés, which are managed by One Retail, will be upgraded to have a new look and feel which will include the introduction of digital ordering screens and table ordering service, alongside a manned till.
The new menu will include some of the old favourites such as a full English breakfast, fish and chips, lasagne and jacket potatoes and customers can look forward to the arrival of some new dishes including smashed avocado on toast, katsu chicken curry, topped salad bowls, wraps and a new sharing range that includes nachos and loaded fries.
Asda’s popular pizzas will also become part of the new instore café menu with customers able to choose a full 12" pizza or purchase individual slices, including margherita, pepperoni, American sizzler, spicy chicken, meat feast, ham and mushroom or veggie supreme.
The new look and feel brings a more relaxed coffee shop vibe to the cafés, and as well as the usual favourites such as americano, latte, mocha and cappuccino, there will be new additions to the drinks menu, including flavoured iced coffees, as well as a selection of cakes.
Asda’s hugely popular ‘Kids Eat for £1’ café meal deals will remain available. The kids’ menu has a variety of offers including dishes such as Penne Pasta with Meatballs and a vegan Hidden Veg pasta meal, alongside firm favourites fish fingers, chicken nuggets and the all-day breakfast, there is also the option of swapping out chips for salad or peas.
Ian McEvans, Vice President of Commercial Food at Asda, said: “Cafés are an important part of the shopping experience for many of our customers, and this significant investment allows us to bring a new look and feel, as well making improvements to the service and a refresh of the menu.
“We have continued to demonstrate our commitment to our cafés over the years with popular deals like the Winter Warmer and Kids Eat for £1 meal deals, and this investment marks another exciting milestone moment for us on our journey and underpins our continued commitment to ensuring Asda is set up for long term success at the heart of communities.”
Andrew Jones, Managing Director, One Retail added: “It’s great to continue our longstanding partnership with Asda, expanding to work across more stores and enhancing the offer with a significant rebrand and investment.
The upgrade programme is set to introduce new technology, menu innovations and a new look and feel within the cafés. We look forward to getting started and our continued work together to serve the Asda customer.”
WiHTL Inclusion in Awards #
After a phenomenal launch in 2024, the inclusion in Awards return for a second year, celebrating the people, programmes and initiatives driving meaningful progress across Hospitality, Travel, Leisure and Retail.
The 2025 Awards will take place on the 14th October at the London Hilton on Park Lane, shining a spotlight on inclusion in action, from innovative strategies to inspiring individuals, recognising those creating truly inclusive workplaces for the millions working in our sectors.
Find out more and nominate via inclusioninawards.com
Springboard's Virtual Race Goes Down Under 2025 #
Springboard's Virtual Race Goes Down Under 2025
1st July – 31st July 2025
Challenge:
Together, we’ll be covering 10,000+ miles virtually – all the way from Wembley Stadium to Adelaide Oval – in just one month!
How:
Walk, run, cycle, or swim - every mile counts
Teams:
Teams of up to 20
Fundraising:
Set up your JustGiving page and raise as much money as possible with your team. For each £1 you raise, you add 1 extra mile to your team’s progress.
Prizes:
arious prizes for winning teams & individuals!
Cost:
£15 registration fee
Virtual Race goes Down Under • The Springboard Charity & Springboard UK
jellybean Celebrates Trio in Award Season #
jellybean – the leading food and drink agency – is celebrating following an award season like no other!
The integrated agency has been recognised by not one, but three award bodies in recent months, including the prestigious Drum Awards for Marketing (finalist), World Food Innovation Awards 2025 (winner) and Foodservice Packaging Association Awards (winner). These global and UK programmes acknowledge excellence and innovation in marketing, the food & drink industry, as well as the packaging sector.
jellybean was recognised in The Drum Awards’ Experiential category and awarded Best Marketing Campaign at the World Innovation Awards for its ‘Make It Mutti’ Immersive Dining Experience. Held at London’s Saatchi Gallery over three nights, the event took guests on a culinary journey through the life cycle of the tomato. Combining incredible food, technology, and multi-sensory brand storytelling in a true celebration of the tomato, the event highlighted how tradition and innovation can come together to create an unforgettable in real life experience.
With jellybean’s foodservice experience stretching nearly 40 years, the employee owned trust, also earned award recognition within the equipment and packaging industry with its client Wrapmaster®. The leading wrap brand was awarded Marketing Campaign of the Year at the Foodservice Packaging Association Awards, for its Return To Recycle by Wrapmaster® campaign, in partnership with SUEZ UK.
The scheme encourages chefs and foodservice operators to responsibly recycle any end-of-life food wrap dispensers in exchange for a free replacement. The dispensers are then reprocessed to create new white goods and reduce the burden on landfill. The multifaceted campaign leveraged digital platforms, engaging video animation, as well as combining organic and paid-for social, plus PR, to raise awareness and help educate the foodservice and packaging industry.
Established in 1987, with its heartland in hospitality and foodservice, Surrey-based jellybean has grown year on year to become one of the leading integrated food and drink agencies and houses multi-award winning foodservice, consumer and retail divisions.
Susan Wickes, Managing Director at jellybean, comments;
“From the world’s finest ingredients to chef-trusted equipment, we are thrilled to have two very different, but equally innovative campaigns recognised by such prestigious award bodies. A huge thank you to our clients, Mutti and Cofresco Foodservice for making them such a success and of course our talented bean team who continue to push the boundaries in creative and strategic thinking.’
For more information on jellybean email info@jellybeancreative.co.uk or visit www.jellybeancreative.co.uk
CRG’s Super Seven take to the Saddle for MAG’s Bikes Against Bombs Tanzania Cycling Challenge #
Country Range Group Chief Executive Martin Ward and six other brave riders from across the Group will be taking on their most ambitious charity ride yet by being part of a team taking on the Tanzania Cycling Challenge in July.
Taking place over five days from the 3rd to 11th, team CRG will be part of a group of 37 professionals from the UK wholesale, convenience and foodservice industry cycling nine hours a day, tackling rugged mountain trails, rural roads, and the heat of Tanzania.
Team CRG:
Martin Ward – Chief Executive – Country Range Group
Cathal Geoghegan – Managing Director - Henderson Foodservice
Philip de Ternant – Strategy Director and Country Range Group Chairman – Creed Foodservice and Country Range Group
Kirsty Cooper – Commercial Director - Creed Foodservice
Kelly Williams – Commercial Director - Savona Food Service
Keavy O'Mahoney-Truesdale - National Brand & Business Development Manager - Henderson Foodservice
Jim Rowan – Managing Director - Dunns Food and Drinks
All the riders are aiming to raise vital funds for Mines Advisory Group (MAG), a life-changing organisation dedicated to making the world safer by clearing landmines and unexploded bombs. Starting at the foothills of Mount Kilimanjaro, the 380km route will take the cyclists through Tanzania’s lush forests, dry bushlands, and vibrant communities, ending at the stunning Ngorongoro Crater National Park.
The support from CRG’s suppliers and partners has been nothing short of outstanding, with many stepping up to sponsor the riders and contribute generously to their fundraising efforts. Their backing has not only helped raise vital funds for MAG but has also provided a real morale boost to the team as they prepare for this gruelling challenge. It’s a powerful reminder of the strength and unity within the industry when it comes together for a life-changing cause. To further help boost their fundraising efforts, team CRG have offered suppliers the unique opportunity to get their branding on team CRG’s cycle tops for one day of the ride!
This will be the third Bikes Against Bombs challenge Martin Ward has embarked on and this one is extra special as it marks the 10th anniversary of this incredible event. Commenting on the challenge, Martin Ward said:
“I’m thrilled to be part of the team this year heading to Tanzania and am hoping to raise as much money as possible for MAG. With over 380km of cycling, this challenge will push me to my limits – physically, mentally, and emotionally. But every pedal stroke will be worth it knowing we’re helping MAG save lives. I witnessed first-hand the incredible work they do last year in Vietnam when I had the unforgettable experience of visiting a MAG clearance site. Seeing a live bomb safely destroyed was a stark reminder of the stakes involved and the impact of our support.”
To sponsor Team CRG during this noble cause, visit https://www.justgiving.com/team/countryrangegroupcrew
Grey May for hospitality groups' sales after weak Bank Holidays and cost hikes #
Britain’s leading managed hospitality groups saw sales slip by 1.0% year-on-year in May, the latest CGA RSM Hospitality Business Tracker reveals.
After solid growth of 4.2% in a sunny April, trading last month was weakened by cooler and wetter weather in many parts of the country. Dips in the temperatures particularly affected May’s two long Bank Holiday weekends, which usually boost out-of-home sales. Sales through the Tracker have now been negative for three of the first five months of 2025.
The Tracker—produced by CGA by NIQ in partnership with RSM UK—shows pubs outperformed other channels for the sixth month in a row. Pubs’ sales were 0.5% ahead of May 2024, while restaurants dropped 2.5%. Sales in bars finished 5.1% down year-on-year, and the on-the-go segment fell 2.5%.
For the fourth month out of five, trading outside the M25 was slightly stronger than in London. Groups’ sales inside the M25 in May were down by 2.3% year-on-year, but further afield they were only 0.4% behind.
May’s total sales through all channels—including at venues opened by groups in the last 12 months—were 1.6% ahead of the same month in 2024. However, this is still below the UK’s recent rate of inflation, as measured by the Consumer Prices Index.
Karl Chessell, director - hospitality operators and food, EMEA at CGA by NIQ, said: “May’s Tracker numbers extend the pattern of a reasonable 2025 for pub operators but a challenging one for restaurants and bars. They are particularly concerning in the context of major increases in staff costs from April, and the Chancellor’s recent spending review brought little to reduce the heavy burden on hospitality businesses. Groups will be hoping for better weather to loosen consumers’ spending in the crucial Summer months, but the trading environment is going to remain very challenging for the foreseeable future.”
Saxon Moseley, head of leisure and hospitality at RSM UK said: “Fragile consumer confidence continues to weigh on the hospitality industry with another month of negative like-for-like sales undoing much of the positive sentiment from April’s encouraging results. With cost pressures showing no signs of reducing, the situation is increasingly desperate for some. Given this combination of sluggish discretionary spending and high costs, we are seeing a number of operators actively looking to expand internationally where trading conditions are more favourable. Unless these challenges ease over the summer, this could lead to less domestic investment and longer term stagnation for the UK high street.”
Compass celebrates six month positive impact of Street League partnership #
Compass Group UK & Ireland, the UK’s largest food and services company, is celebrating six months of success with Street League by starting a new phase of support at its flagship regional community skills and learning hub, Xcelerate with Edgbaston.
Using the power of sport, Street League supports young people aged 16-30 who are living in some of the UK’s most disadvantaged communities, to give them opportunities to succeed in life and the workplace. In November 2024, Compass teamed up with the charity to create learning and job opportunities for young unemployed people, giving them skills for future success.
Since the launch in November, 46 young people have been given roles through Constellation, with 29 in London and 17 in Glasgow. On the back of this success, Street League will now be utilising Xcelerate with Edgbaston in Birmingham to deliver a rolling eight-week Academy Programme.
As part of this programme, the Compass team will be showcasing the opportunities within Compass, as well as introducing community and delivery partners to showcase the wider opportunities within the local communities.
Salim, 21, who has found employment through the partnership said: “I have a lot to thank both Compass and Street League for. I am grateful that after a tough time, Street League helped me access this opportunity with Compass. It has been a perfect job fit for me and allowed me to re-enter employment at my own pace in a job that I enjoy at some really cool venues. I am hopeful that my positive start here can continue.”
Jonathan Foot, Director of Skills and Early Careers, Compass Group UK & Ireland said: “It’s fantastic to see this partnership flourishing so quickly. Our objective is to offer everyone the opportunity to develop and progress, regardless of their background and qualifications, as part of Our Social Promise. I’m proud that we’ve created opportunities for people who have been struggling to find the right role, and in the process, we’ve found hard-working, talented people who are enjoying learning and developing in the Compass family. It’s a win win.”
Julie Chalmers, Employment and Partnerships Manager, Street League added: “We’re absolutely delighted with how this partnership is going. The figures we’re seeing are really positive, and even better is that both the Compass team and our candidates are reporting that they’re extremely happy. The feedback from both sides has been glowing, and we love to hear the success stories from some of the young people we’ve been working with. This partnership is going from strength to strength and I’m excited to see where it leads next.”
The Street League partnership aligns with Compass Group UK & Ireland’s dedication to creating opportunities, through its Our Social Promise – a commitment to positively impact one million lives by 2030.
Located at the iconic Edgbaston Stadium and operated by Levy UK, the events, sports and entertainment arm of Compass, Xcelerate with Edgbaston supports the training and upskilling of Compass colleagues, the industry and the local community. The aim is to nurture and empower the next generation of hospitality professionals, as well as offering skills and knowledge to the local community.
Sodexo and MIDAS co-host event exploring how local businesses can employ more ex-offenders #
Sodexo UK & Ireland, which operates HMP Forest Bank, hosted a roundtable event yesterday in partnership with MIDAS, Greater Manchester’s inward investment agency, exploring how businesses across the region can improve employment outcomes for people with criminal convictions.
The event, hosted at Sodexo client site Bruntwood SciTech on Oxford Road, brought together the Deputy Mayor of Greater Manchester, Kate Green, and senior leaders from a range of regional employers across the private and public sectors, as well as social enterprises. The roundtable created space for open and honest conversation about the challenges businesses face when recruiting people with convictions and how these could be addressed.
Discussions centred on how to improve employment outcomes for individuals with convictions by exploring what’s working well, identifying common barriers, and considering the types of support employers need to succeed. The conversation highlighted the value of joined-up efforts between prisons, probation services, employers, employment support organisations and the convening power the of the Greater Manchester Combined Authority.
Key themes included the importance of early and sustained collaboration across sectors, more transparent communication on candidate job-readiness, and better alignment between vacancies and the individual’s skills, circumstances, and location. Common barriers identified included DBS checks, stigma and housing instability. Employers also highlighted a need for clearer recruitment guidance, peer learning opportunities, and appropriate language that supports positive reintegration.
Sodexo launched its Starting Fresh programme to drive more career opportunities for ex-offenders in March 2023, after research it commissioned revealed that while 62% of UK private sector businesses faced recruitment challenges, a third had not considered hiring people with criminal convictions.
Leveraging Sodexo’s experience as an operator of six prisons across the UK, Starting Fresh not only advocates for recruiting ex-offenders but provides practical solutions for organisations, enabling them to proactively recruit candidates from their local prison, once they are close to their release date or eligible for Release on Temporary Leave.
Through Starting Fresh, significantly more employers have learned that they can hold recruitment days at their local prison – at no cost – and even arrange visits to prison education and training facilities to meet people attaining relevant skills and qualifications during their sentence. Many nationwide businesses have engaged with Starting Fresh and recruited people in this way, including Marriott Hotels, Superdrug and Burger King.
Kate Green, Deputy Mayor of Greater Manchester for Safer and Stronger Communities, said: “Helping people with convictions into work is a key priority for Greater Manchester. It aligns with our growth ambitions and our commitment to building a fairer, more prosperous economy.
“We know that employment is one of the biggest factors in reducing reoffending, so employing someone with criminal convictions long term is a win for individuals, a win for employers, and a win for our region. I’m proud that Greater Manchester is leading the way in driving these conversations, bringing together forward-thinking businesses that challenge outdated perceptions and step up to support rehabilitation and long-term opportunity.”
Tony Simpson, COO of Justice at Sodexo UK & Ireland, added: “Getting a job can be life-changing for someone with criminal convictions. It reduces reoffending, supports families, and strengthens communities. Programmes like Starting Fresh and employers like those in the room are crucial to breaking down the stigma and opening doors to second chances. I would like to thank all the businesses who attended for their time, openness, and commitment to making a difference.”
Sodexo has a significant footprint in Greater Manchester. In addition to its head office near MediaCityUK, the majority of Sodexo’s local workforce delivers frontline services providing sustainable food and valued experiences across HMP Forest Bank, schools, healthcare and corporate settings
The company has also been a proud Supporter of the Greater Manchester Good Employment Charter since June 2022, making it one of the Charter’s largest employers.
Compass supports VCSEs with £16 million spend #
Compass Group UK & Ireland has continued to support Voluntary, Community and Social Enterprises (VCSEs), reporting a £7.4m spend (in 2024), which is a 60% increase from the previous year. The business is on track to achieve its £30m target, having spent £16 million to date.
To support this ambition, in 2022 Foodbuy Group, Compass’ procurement division, launched its ‘Pitch Social’ initiative, designed to deliver social value and diversify the Group’s supplier base. The event gives social enterprises, as well as B-corps, and minority owned businesses with a high social and environmental value agenda the chance to pitch their business, providing an opportunity to access Foodbuy Group’s multibillion-pound supply chain.
The first event was held in London, and the 2024 event took place in Leeds, with the aim to now hold these annually. Examples of some of the suppliers that have joined Foodbuy Group’s supply chain with strong social and environmental values include The Uncommon, an English winemaker known for pioneering sustainable formats in award-winning sparkling wine production and One Water, supporting sustainable clean water and sanitation services in impoverished regions.
Foodbuy Group has recently launched a mentoring programme for suppliers that attended the events but were not selected to be listed – this enables them to drive further positive change.
Harinder Singh, Foodbuy Group’s Head of Sustainability and Compliance said: “Supporting VCSEs in this way, means we can make a meaningful difference through our spend. Pitch Social provides the opportunity to engage with numerous suppliers, gaining insight into their social missions and creates diversity within our supplier base. It is great to be building on our established work in this area.”
This is part of Foodbuy Group’s longstanding commitment to increase spend with social enterprises. It was the first food and drink company to join the Buy Social Corporate Challenge in 2019, with the wider Compass Group UK & Ireland business committing in 2020. Earlier this year, the Group was awarded Footprint’s Social Impact and Diversity Award for the team’s work in this area.
New figures released by Buy Social Corporate Challenge reveal a landmark surge in procurement spending with social enterprises, with 33 big businesses together spending £179 million with suppliers that use profits for social or environmental causes, a 46% year-on-year increase, the highest since the initiative launched in 2016.
The figures come from the Year 9 report of the Buy Social Corporate Challenge. The pioneering initiative led by national body Social Enterprise UK in partnership with the UK Government, which is helping some of the UK’s biggest businesses rewire their supply chains to deliver social impact alongside commercial value. Since launch, corporate partners have spent £656 million with 2,100 social enterprise suppliers, creating nearly 6,000 jobs.
Peter Holbrook, Chief Executive of Social Enterprise UK, said: “This isn’t just about doing good, it’s about doing good business. Social enterprises are delivering innovation, sustainability, and high-quality services to some of the UK’s most recognisable brands.”
FEA works with Department for Energy Security and Net Zero to develop the Energy Technology List #
Foodservice industry is becoming a focus for the ETL
The UK government’s Energy Technology List (ETL) has the potential to be a key driver in the greening of the foodservice industry. Buyers using the ETL know that the products it contains are in the top 25% in terms of energy performance. Manufacturers understand that, with growing interest in sustainability, it’s increasingly important to be part of the list.
FEA is working with the Department for Energy Security and Net Zero (DESNZ), and its delivery partners, to promote the ETL, assist in updating criteria for product categories, and to help develop new initiatives.
“The foodservice product sections of the site have generated considerable interest and growth, both in terms of buyers visiting the site and manufacturers joining the list,” says Tom Lock, Programme Director for the ETL. “So much so that the industry has become a focus for us.”
Examples of the growth in the list include combination ovens, with nearly 60 models, and professional refrigerated storage cabinets, with nearly 70 models listed.
One of the upcoming initiatives that Tom has been consulting FEA on is the proposed Payback Calculator, which will help buyers work out potential savings for selected models, based on energy use and running costs. John Cunningham - FEA’s chief executive, says, “We’re very keen on the Payback Calculator – it’s a great concept that will bring real benefits to buyers and encourage them in their decision to go green. It’s a simple idea, but working out the correct calculator parameters is complicated and it’s vital that the results are accurate.” The ETL plans to launch the Calculator in the coming months.
The ETL has around 8,000 independently verified products listed, so another area of consultation is a new product finder, to help buyers navigate the list. “We’re looking at ways to present a focused number of product categories that are relevant to hospitality buyers, so they can get to them quickly,” says Tom. “There are 65 sub-technologies within the ETL, the new system might present the hospitality buyer with a choice of, say, 15, which are specific to the market.”
A new feature on the ETL site is the ability for suppliers to add tabs to individual product listings, one to access technical data sheets and another for BIM objects. FEA members are already taking advantage of this, and are also invited to submit case studies to be featured on the website, helping buyers make informed decisions.
“The work we are doing with ICF on the ETL is a prime example of how collaboration and cooperation can bring tangible benefits for FEA members,” says John. “We look forward to continuing and strengthening the relationship.”
Anyone with questions relating to the ETL, please write to info@etl.energysecurity.gov.uk, or contact FEA.
The Foodservice Equipment Association (FEA) is the independent, authoritative voice of the foodservice equipment industry, representing nearly 200 companies who supply, service and maintain all types of commercial catering equipment - from utensils to full kitchen schemes. For more information on FEA visit www.fea.org.uk
Menu Strategies Diverge Across Channels as Operators Tackle Cost Pressures and Consumer Expectations #
The latest quarterly insights from Lumina Intelligence’s Menu Tracker reveal diverging menu strategies across hospitality channels in response to rising cost pressures and evolving consumer needs.
Restaurants and QSRs Expand Menus While Pubs and Coffee Shops Streamline
According to the data, restaurants and quick service restaurants (QSRs) are growing their menu ranges to appeal to a broader consumer base and stimulate spend. This menu expansion reflects a strategic focus on driving footfall and meeting diverse dining preferences. In contrast, coffee shops and pubs are trimming their offerings, prioritising speed of service, waste reduction, and margin protection. The divergence indicates a clear trade-off between offering variety and achieving operational efficiency.
Affordable Channels Strive to Balance Value and Rising Costs
Low-ticket channels such as coffee shops, QSRs, and pubs are leading in menu price increases, driven by intense cost pressures and limited options to absorb inflationary impacts. Despite these price hikes, operators remain cautious of consumer sensitivity. Affordable add-ons are being leveraged to encourage greater spend per visit while maintaining value perception.
Main Dishes See Sharpest Price Growth
Among menu categories, mains have seen the largest same-line price increases, particularly within affordable dining channels. This aligns with operators' need to cover escalating input costs without significantly undermining the perceived value of their core offerings.
These insights underline the varied strategies hospitality operators are adopting to navigate an increasingly complex trading environment—balancing menu breadth, pricing, and operational priorities.
Bidfood’s Dr Andy Kemp Retires After Two Decades Championing Food and Fairness #
Dr Andy Kemp FIH MBE, Executive Director at Bidfood – one of the UK’s leading foodservice providers – will retire at the end of June after more than 20 years with the business and a remarkable career spanning over four decades.
Widely recognised as one of the most influential figures in UK Foodservice and Hospitality, Andy’s retirement marks the end of a pioneering career that has left a lasting impact on the industry.
Recently named Outstanding Supplier Personality of the Year at The Caterer’s Supplier Awards, Andy is celebrated not only for his commercial leadership, but also for his unwavering commitment to social impact – from tackling food insecurity to nurturing the next generation of industry talent.
During his tenure, Andy has been instrumental in shaping Bidfood’s customer and community strategies, spearheading initiatives with government, education providers, and charities that have driven positive, transformative change across the UK.
Since joining Bidfood in 2000, he has championed critical issues such as holiday hunger, universal infant free school meals, and nutritional standards in Education. His tireless campaigning has helped secure better outcomes for vulnerable children while pushing for systemic improvement within public sector catering.
Beyond his work at Bidfood, Andy has been a dedicated supporter of industry charities including Springboard and Hospitality Action. He has played a pivotal role in the Chaine des Rôtisseurs’ Young Chefs and Young Sommeliers’ National Awards, earning the organisation’s highest honour, Paré de Chaine. He also supports FutureChef, the Michael Caines Academy, and is co-founder and Board member of the One and All Foundation.
A particular point of pride in Andy’s career has been serving as the grantee and Royal Household liaison for Bidfood’s Royal Warrant of Appointment – an honour the company has held for over 25 years. Reappointed by His Majesty King Charles III in December 2024, the Warrant recognises Bidfood’s excellence in supplying the Royal Household. Andy recently passed the grantee responsibility to Bidfood UK CEO, Andrew Selley.
While he is stepping back from his executive role, Andy will remain a passionate advocate for the sector through his ongoing work with the All-Party Parliamentary Group (APPG), the Local Authority Catering Association (LACA), and the University of West London.
Gavin Squires, currently Business Development Controller for Healthcare, Education and Consortia, will continue to build on Andy’s legacy, championing better funding and support for school meals and holiday hunger in the education sector.
Looking ahead to more time with his wife and family, Andy leaves behind a powerful legacy that will continue to shape the future of the Hospitality industry.
Commenting on his retirement, Andy said:
“It’s been an extraordinary journey – one that’s taken me from the shop floor to the corridors of Parliament, always with a passion for making a difference.
“I’ve been privileged to work alongside some of the most dedicated and inspiring people in this industry, and to fight for causes that truly matter – from child nutrition to supporting future talent.
“The foodservice sector is more than a job; it’s a community, a family, and a force for good. I feel incredibly proud of all we’ve achieved together.”
Andrew Selley, CEO of Bidfood UK, said:
“Andy has been a key figure in our business and one of our longest-serving directors, as well as a passionate advocate for the wider industry.
“His dedication and influence extend far beyond Bidfood. He’s been a voice for fairness, nutrition, and education. We’re incredibly grateful for everything he’s achieved and proud to have worked alongside him. We wish him a long, happy, and well-deserved retirement.”
CGA by NIQ analytics reveals detail of changing On Premise daypart dynamics #
With consumers’ daypart habits evolving, CGA by NIQ has launched a new service which makes powerful spending analytics available to help suppliers and brand owners track, and adapt to, key changes in demand.
CGA’s data shows major shifts in the timing of on premise occasions in the UK, particularly in evening and late-night visits, opening up fresh potential for mid-afternoons and brunches.
Adapting to these new patterns of consumer footfall and occasions will be crucial to future on premise success.
CGA’s analytics help by spotlighting the times of day operators and suppliers can grow sales and the optimum timing for in-outlet marketing campaigns and activations. By discovering how demand changes from hour to hour, brand appeal and rate of sale can be maximised across occasions and dayparts.
The suite of analytics will reveal how trends vary by outlet type and location, helping localise and tailor distribution and promotion strategies as well as benchmark brand performance. For the first time suppliers can learn how big occasions, such as live sporting events, impacts sales at different types of day.
The analytics are powered by CGA by NIQ’s Volume Pool, which draws on EPOS data from thousands of on premise outlets. Users of the new service will have access to a comprehensive dashboard displaying brand share by category and other splits and sets out the nuances in rate of sale throughout the day. These insights can be enhanced when overlaid with consumer need states and preferences with CGA’s OPUS insights.
Rachel Weller, commercial leader UK & Ireland, said: “Shifts in dayparts are creating significant changes in the on premise. They are creating challenges in some categories, periods and occasions—but bring exciting opportunities too. At a time when footfall and consumption levels are being squeezed, operators and suppliers need a clear understanding of these new dynamics to identify where and when brands play best. These new analytics are the springboard for informed, data-driven decisions that create compelling strategies, sales stories and activations.”
Sodexo named in The Times Top 50 for second consecutive year #
Sodexo UK & Ireland has been recognised for the second consecutive year for its commitment to creating an inclusive workplace as one of The Times Top 50 Employers for Gender Equality 2025, announced today by Business in the Community (BITC), The King’s Responsible Business Network.
The Times Top 50 Employers for Gender Equality has been running for 15 years and is the UK’s most high profile and well-established listing of employers taking action to create workplaces where everyone can thrive. The list recognises and celebrates organisations that demonstrate progress towards creating more fair and inclusive workplaces.
To be included in the Top 50, organisations must show that they are taking action by:
Embedding flexible working – proven to lead to a more inclusive working world
Ensuring equitable support for parents and carers in the workplace, regardless of gender or for whom they provide care
Taking active, dedicated efforts to surface and address the ongoing issue of sexual harassment
Ensuring an intersectional approach, collecting data and addressing barriers faced by different groups in the workforce
Jean Renton COO, Sodexo UK & Ireland said: “Sodexo’s commitment to creating an inclusive and equitable workplace for our 30,000 colleagues is a key pillar of our Social Impact Pledge 2030. I am proud of the work we have done to create a working environment where our colleagues feel like they belong to a team and can thrive in their own way. We know there is always more progress to be made but being featured in The Times Top 50 again, our ninth listing since 2014, is testament to our ongoing work and demonstrates that we are moving in the right direction.”
Sodexo’s initiatives include:
Support for colleagues experiencing domestic abuse. Together with EIDA (Employer's Initiative on Domestic Abuse) and BITC (Business in the Community), Sodexo has supported the formation of a domestic abuse working group which will help further inform its approach. Globally, Sodexo was the first company in its sector to sign a joint intent with the International Union Federation (IUF) declaring support to prevent domestic abuse worldwide.
A programme of support and awareness of menopause and endometriosis through the creation of working groups, appointment of champions and internal events such as virtual menopause cafes. The company is an accredited menopause friendly employer and a member of the endometriosis friendly employer scheme.
A global benefits programme, Vita, sets minimum standards for benefits in all the countries where Sodexo operates. It focuses on three benefits: life insurance, an assistance phone line and parental and care leave, demonstrating Sodexo’s commitment to contribute to the personal, financial, and family wellbeing of all its employees, regardless of the country in which they work.
We continue to work towards fostering balanced teams across the business, currently 46% of our leadership team are female and 38% of colleagues in operational leadership roles are women. Our pay gap data, combined with our workforce diversity statistics, are helping us build a picture of where our colleagues are facing barriers and how we can unlock these.
Kieran Harding, Acting Chief Executive of Business in the Community, added: “While there is still much work to be done, the progress being made to ensure equal pay, career progression and offering enhanced flexible working and family friendly policies shows that we’re on the right path.”
Delivering services at some 2,000 sites across the UK and Ireland, Sodexo is firmly committed to supporting the communities in which it operates and, through the Sodexo Stop Hunger Foundation, it champions initiatives that address the root causes of food insecurity including skills development, resource accessibility and community empowerment.
This year is the 20th anniversary of the Foundation in the UK & Ireland and in January it announced Asma Khan as its first patron. Owner of the Darjeeling Express restaurant in London, Asma is also the chef advocate for the UN World Food Programme. As patron, Asma brings valuable support and inspiration to the Foundation’s work.
Deliveries and takeaways back to growth in May as damp weather keeps people at home #
Britain’s leading restaurant groups achieved year-on-year growth of 1.8% in delivery and takeaway sales in May, CGA by NIQ’s latest Hospitality at Home Tracker reveals.
It marks the Tracker’s highest point of 2025 so far, as well as a return to growth after a drop of 0.6% in April, when widespread sunshine drew consumers out. May’s cooler and wetter weather proved more favourable to restaurants’ at-home trading, as some people opted to stay at home and order food in.
The data compares favourably with the separate CGA RSM Hospitality Business Tracker, which recorded a year-on-year drop of 2.5% in managed restaurant groups’ total sales last month. However, growth remains below the UK’s rate of inflation, which stood at 3.4% in May, according to the Consumer Prices Index.
May’s weather worked particularly well for deliveries, which achieved like-for-like growth of 4.1%—comfortably the best figure of the year to date. Sales from takeaways and click-and-collect orders meanwhile fell by 2.1%. Total order numbers across all channels, including delivery, takeaway and click-and-collect, rose by 10.2% compared to May 2024.
The Tracker indicates that deliveries accounted for 13.5 pence in every pound spent with participating restaurants in May, while takeaways attracted 5 pence. Total combined delivery, takeaway and click-and-collect sales—including from venues opened by groups in the last 12 months—were 13.7% higher than in May 2024.
Karl Chessell, director - hospitality operators and food, EMEA at CGA by NIQ, said: “Cool and wet weather made for a challenging May in hospitality, but deliveries have provided a brighter spot for restaurants. Nevertheless, growth of 1.8% is not enough to keep pace with inflation, and it will have done little to offset the sharp hike in employers’ pay and National Insurance costs from April. The vagaries of Britain’s summer weather are making it an uncertain period for trading, and consistent, real-terms, like-for-like growth in either eat-in or at-home sales may still be some way off.”
UK Parliament Celebrates Sir Anwar's Life & Achievements #
Current and former members of Parliament came together recently to celebrate the life of Sir Anwar Pervez, OBE H Pk, as part of his 90th Birthday celebrations.
The cross-party event organised at the historic Churchill Room of the House of Commons and hosted by Lord Choudrey CBE SI Pk, was attended by Rt Hon Sir Brandon Lewis, former Lord Chancellor, former ministers Tom Tugendhat MBE VR and Rt Hon the Lord Maude, as well as Nigel Huddleston MP Co-Chair of the Conservative Party; Labour Member of Parliament Afzal Khan CBE; Liberal Democrat Peer Lord Qurban Hussain; former Foreign Office Minister Lord Tariq Ahmed; Lord Dolar Popat & Lord Philip Smith, amongst others
Guests paid tribute to Sir Anwar’s remarkable life story – from humble beginnings in a remote village in rural Pakistan to immigrating to the UK aged 21 in 1956.
Sir Anwar worked in various jobs in Bradford, before moving to London and setting up his first retail store in 1963, founding Bestway in 1976.
Under Sir Anwar’s visionary leadership Bestway has grown into a diversified multi-£billion group, which employs over 47,000 people globally, with leadership positions across the food, pharmaceutical, cement and banking sectors.
Acutely aware of his social responsibilities Sir Anwar set up the Bestway Foundation, which has donated over £44.0 million to charitable causes focused on social mobility as a theme that is very personal to him.
Former ministers Rt Hon Tom Tugendhat MP MBE VR and Rt Hon the Lord Maude thanked Sir Anwar for his considerable contribution to British Society and how he is a living embodiment of everything that is good in British Society.
Rt Hon Sir Brandon Lewis, former Lord Chancellor, shared with the audience how Sir Anwar and Bestway’s helped his family’s small business grow and thrive throughout the 1980s – as an example of entrepreneurs’ support for independent businesses throughout his career.
Both Lord Maude and Sir Brandon shared their experiences of visits to Pakistan that Sir Anwar had organised for them as Chairs of the Conversative Party.
The High Commissioner for Pakistan to the UK Dr Mohammad Faisal and The Lord Khan of Burnley Minister for Faith, highlighted Sir Anwar’s significant contribution in enhancing bilateral relations between UK and Pakistan.
2025 is an extra special year it marks Bestway Group’s Golden Jubilee as well as Sir Anwar’s 90th birthday.
Lumina Intelligence Launches Inaugural Category Management & Insight Awards #
“A new industry benchmark recognising excellence across Foodservice, Wholesale and Convenience sectors.” Laura Joyce, Head of Customer Success.
Lumina Intelligence is proud to announce the launch of the Category Management & Insight Awards 2025, a new initiative designed to recognise and celebrate outstanding contributions in Category, Marketing and Insight across the UK’s Foodservice, Wholesale and Convenience sectors.
These first-of-their-kind awards aim to spotlight individuals and teams who are using data, insight, and collaboration to drive tangible growth, enhance customer understanding, and advance strategic thinking within their organisations.
An Industry First
As the only UK awards programme dedicated specifically to category management and commercial insight in these sectors, the Category Management & Insight Awards address a clear gap in recognising the professionals behind the strategies shaping the industry. From rising stars to seasoned leaders, from bold ideas to collaborative success stories – the awards provide a platform for achievement at every level.
Five Award Categories:
Best Use of Data & Insight Award – for strategies that demonstrate category growth through data-driven recommendations
Innovation in Insights Award – recognising original and effective approaches to delivering insight
Best Supplier-Retailer Collaboration Award – for partnerships that demonstrate mutual benefit and measurable impact
Category & Insights Champion of the Year – honouring long-term vision and leadership
Rising Star Award – celebrating early-career professionals already delivering meaningful results
Winners will be selected by an expert judging panel and announced at an exclusive industry event.
The awards ceremony will take place on Thursday, 20th November 2025 at Lucy Wong in London’s Fitzrovia, bringing together key decision-makers, category leaders, and commercial strategists for an afternoon of recognition, networking, and inspiration.
Entries are now open and will close on 15 August 2025. Individuals and organisations are encouraged to submit nominations either for themselves or on behalf of colleagues and partners.
For full category criteria and entry details, visit: https://awards.lumina-intelligence.com
8 billion steps and counting: Sodexo employees embrace wellbeing with YuLife #
To mark World Wellbeing Week (23–27 June 2025), Sodexo UK & Ireland is celebrating the impact of its partnership with YuLife, a tech-driven insurance company whose gamified employee benefits offering and wellbeing app has helped thousands of workers build healthier, more purposeful daily habits.
Since launching the app in 2021 in the UK and in February 2025 in Ireland, one in four of Sodexo’s 30,000-strong UK and Ireland workforce has downloaded the YuLife app and regularly engages with its daily wellbeing challenges, earning rewards for activities such as walking, cycling, and meditating.
In the past 12 months alone, these Sodexo colleagues have:
Recorded a combined total of 8 billion steps.
Logged 191,000 hours of meditation.
Earned 119 million YuCoins – YuLife’s reward currency – with 105 million spent so far
YuCoin, YuLife’s digital currency earned through everyday wellbeing activities, can be exchanged for shopping vouchers or donated to important global causes. Sodexo employees have already made a significant impact:
4,000 trees planted.
222,000 kg of plastic removed from the sea by working with Ocean Clean Up.
3,300 meals donated.
2 million litres of clean water donated.
Employees have also redeemed YuCoin for high-street shopping vouchers, with the top three retailers chosen being Amazon, Tesco and Marks and Spencer.
Bill Buchan, HR Director, Sodexo UK & Ireland, said: “Colleague wellbeing is crucial if people are to thrive in their workplace. YuLife contributes to this, making it easy and enjoyable, giving our teams meaningful ways to invest in their health every day. The uptake and enthusiasm – not to mention a little bit of healthy competition around step counts – is encouraging and we hope to see participation continue to grow in the year ahead.”
Sammy Rubin, CEO and Founder, YuLife, added: “We believe wellbeing should be rewarding, empowering and fun. Sodexo’s people have truly embraced this spirit. Logging 8 billion steps and spending those well-earned YuCoin on vouchers at their favourite retailers or converting them into trees planted, plastic removed, and meals donated is exactly the kind of everyday impact we set out to make. It is incredible to see what is possible when a company puts the health and happiness of its people first.”
In May this year, the business hosted its annual Spirit of Sodexo Awards, which celebrated the amazing dedication of its employees to delivering service excellence every day. Later this year, it will host its Long Service Awards, where it celebrates colleagues reaching the milestones of 20, 30, 40, and even 50 years of service.
United in Kindness: How Rapport Raised over £32,000 for Their Charity Partners #
Rapport Guest Services raises £32,554 in support of inclusive employment and improving the lives of young people across the UK and Ireland.
London, UK: Rapport, clients, suppliers and friends of Rapport came together to raise an incredible £32,554 in support of their two cherished charity partners: West Lea School and Down Syndrome Ireland. This incredible feat was achieved over a year, with the final total unveiled at Rapport’s annual Excellence Awards.
What began as a conversation over a drink, grew into a company-wide movement. From virtual treks across the globe, to pedal-powered challenges and festive gift repurposing, Rapport ambassadors demonstrated that they are truly stronger together.
In Motion for a Mission
Rapport’s headline event, Cycle to Inspire, saw ambassadors take on a monumental challenge to pedal with purpose. The event raised significant funds and generated extraordinary momentum. Cycle to Inspire quickly became more than just a one-off challenge. It was catalyst for the entire year’s fundraising efforts, inspiring teams across the company.
“The journey itself was incredible—challenging but rewarding—and what made it truly special was the camaraderie and team spirit. Everyone pushed through the long hours, rain, and fatigue, but the sense of purpose and the knowledge that every mile pedalled was making a real difference. The entire experience was a testament to how much we can achieve when we come together for a cause we believe in.”
Jess Simmons, Client Services Manager at Rapport.
After the Cycle to Inspire event, a team of Rapport ambassadors embarked on a virtual journey around the world. During this challenge 101 ambassadors collectively clocked 15,585km through running, cycling, swimming, skating, and rowing. Together, they demonstrated that distance is no barrier to making an impact.
Making a Real-World Impact
Through West Lea School and its Supported Internship Programme, young people gain vital experience and confidence as they prepare for employment. This year, Rapport proudly hosted their largest cohort yet, welcoming seven interns into the Rapport family. As outlined in their newly launched ESG Roadmap to 2030, Rapport has committed to providing supported internships and work experience placements as part of their long-term, measurable goals for inclusive employment.
“West Lea School set up the Learning for Life Charity a few years ago to help advance opportunities for our young people to learn skills and build their confidence. The money raised by Rapport and its clients is crucial to allowing the development of our ‘All Works of Life’ programme where young people are learning how to make personalised and branded items such uniform and PPE using specialist equipment.”
Jack Kelley, Independence, Business & Partnerships Manager as West Lea
Rapport’s support for Down Syndrome Ireland helps fund their Employability Programme, which gives young people the tools and experience they need to build fulfilling careers.
One inspiring example is Elena, who came to Rapport through Down Syndrome Ireland in Dublin. She completed her work experience at one Rapport site and has since progressed to a new role within another client location. This is an incredible journey that reflects the power of opportunity and inclusion in action.
Thanks to the collective efforts of Rapport ambassadors, clients, and supporters, these funds will go on to change lives. Giving back remains a cornerstone of Rapport’s culture and a commitment that continues to grow stronger each year.
NHS Chef of the Year winners adapt winning dish for hospital menus #
Building on the success of winning the coveted NHS Chef of the Year title, Medirest, the healthcare division of Compass Group UK & Ireland, and Compass’ Cuisine Centre have partnered to bring a winning dish to patients, as part of its hospital menus for Spring/Summer 2025. It is now available across 24 partner Trusts within the UK.
Medirest chefs Manuela Miccoli and Alejandro Bedoya Hernandez were named the NHS Chef of the Year winners in October 2024, having competed against seven other finalists during the five-day event. The aim of the competition is to raise the profile of NHS chefs and provide them with a platform to showcase their talent, skills, and creativity in preparing nutritious, quality food for patients and staff.
The duo have been working closely with Compass’ wider Medirest and Cuisine Centre teams, including Dietitians, Chefs and Cuisine Centre product development specialists. Together they have created the award-winning main course of fresh Hake and Gnocchi served with a vibrant cherry tomato sauce, into a new dish for the Steamplicity menu.
Created by the Cuisine Centre, Steamplicity is an innovative catering solution, designed to deliver high-quality, nutritious, and convenient dining options, using steam-release cooking technology. The steam-cooking process preserves more nutrients than conventional cooking.
The Cuisine Centre creates over 14 million meals per year. The facilities are accredited by the British Retail Consortium Global Standards.
Russell Blake, MD, Healthcare – Compass Group UK & Ireland: “The aim of the NHS Chef of the Year competition is to share best practice and inspire skills, to further enhance the food offer available within the NHS. Our Medirest Chefs have done a brilliant job of creating a dish that stands out and is delicious and nutritious - so it is fantastic to get it on our menus and served to patients.”
Kate Edgecombe, Head of New Product Development, Cuisine Centre said: “It’s a real accomplishment to achieve the coveted NHS Chef of the Year award, so we wanted to commemorate the team’s success while further elevating our Cuisine Centre options. Together, we’ve taken Manuela and Alejandro’s creative execution and developed it to work for Steamplicity. It was fantastic to work with the award-winning duo and we’re very happy with the result.”
Manuela Miccoli said: “Winning the NHS Chef of the Year award was a dream come true, so it’s been exciting to adapt the dish in a slightly different way to suit the Steamplicity method of cooking. Alejandro and I have a real passion for food, so it’s great to see the continued appreciation of our cooking and for it to be included on our Spring/Summer menus for many more people to enjoy and benefit from.”
Phil Shelley, Senior Operational & Policy Manager, NHS England said: “The NHS chef of the year competition is in its fifth year, and we are proud to see how it has raised the profile of patient dining. Over the last 12 months we have seen a real maturity from our two winning Medirest chefs, showing that food makes a real difference to everyone in healthcare. Having tasted the Hake and the Gnocchi with the beautiful sauce, we can see that this is right for patient catering.”
UK Government announces new international trade strategy, but will it help the foodservice sector grow exports #
FEA welcomes new strategy but seeks clarity on specific aid for the foodservice equipment industry
The Foodservice Equipment Association (FEA) has welcomed the government’s announcement of its first Trade Strategy since leaving the EU but urges that it needs to ensure the announced funding includes commercial kitchen equipment sector as part of its aim to help grow British export business.
With the continuing global economic uncertainty and coming in the wake of the trade deals signed with the US, EU and India recently, the trade strategy aims to give British businesses greater access to global markets. This will be achieved by a new “Ricardo fund” which will help companies navigate foreign regulations to make overseas business easier, alongside a £20 billion funding boost to the UK Export Finance agency to create a new Small Exports Builder giving smaller firms access to export protection insurance.
It also aims to make the Trade Remedies Authority more agile and responsive to enable it to be more effective in protecting British businesses as well as having the UK join the Multi-Party Interim Appeal Arbitration Arrangement (MPIA), helping UK firms resolve trade disputes through the World Trade Organisation.
FEA is a member of Export Partners UK, a collective of more than thirty trade associations that are actively engaging with the government to help develop policy and better support international trade. With the continued turbulence around tariffs and international trade FEA is pleased that the government is taking decisive steps to better support British businesses but suggests that there are proven methods of helping to grow export trade that have not been mentioned in the strategy that should form part of the solution.
“The government used to fund the Tradeshow Access Programme (TAP), providing financial support to companies wanting to exhibit at international trade shows,” says John Cunningham, Chief Executive of FEA. “Trade shows are vital for sectors like foodservice equipment, and since the government ceased funding the TAP it has placed barriers in front of companies that wish to develop their export business, particularly into new markets.”
FEA has been lobbying the government to reinstate this funding since it was withdrawn given the importance of trade shows to its members. It is currently unclear whether the new funding could be used to support international trade shows, but FEA urges that serious consideration be given to doing so given the opportunities to growth they present to an industrial sector that has the potential to contribute even more to the UK economy.
“The government’s ambition to drive billions of pounds of new international trade is laudable and the new funding announced to support these aims will undoubtedly go some way towards achieving growth,” says John. “But we must remain conscious that the devil is in the detail; FEA is interested in what conditions might be attached to funding and will be keen to see our share of funding make its way into the commercial kitchen sector. We will continue working with and lobbying the government to ensure that the interests of the commercial kitchen equipment sector is heard.”
The Foodservice Equipment Association (FEA) is the independent, authoritative voice of the foodservice equipment industry, representing nearly 200 companies who supply, service and maintain all types of commercial catering equipment - from utensils to full kitchen schemes. For more information on FEA visit www.fea.org.uk